Adelaide Strikers Member Store

Help

I have a general Adelaide Strikers Membership enquiry? Who can I contact?

Please contact Adelaide Strikers Member Services at strikers@adelaidestrikers.com.au or (08) 8300 3898 (Monday – Friday, 9am – 5pm).

I have a product and/or order enquiry. Who can I contact?

Please send your enquiry to us via email, strikers@adelaidestrikers.com.au.

I have Member credit in my account. What is this and how can I use it?

This credit is available for you to use by redeeming on your purchase/s in the Strikers Member Store. Simply add your items to the cart and your credit is automatically applied at checkout.

I can see I have credits, how can I apply credit to my order?

Available credits can be viewed at the top of your screen. Credits can be applied at checkout by selecting to redeem the credits.

How can I personalise the Member Store products?

Selected items can be personalised with a name. Simply insert the required name/s within the product page(s) prior to added the item/s to your cart.

Can I use credits for shipping?

Yes, you can use your assigned credit towards postage/shipping.

Does the credit get removed from my account?

Your credit will remain in your account until it is redeemed or for the duration of the Membership season. If it is unused at the end of the season, it will be forfeited. Credit cannot be rolled over to the following season.

The product I want is no longer in stock.

Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available.

I’m unsure if the order I placed has been placed.

Once an order has been placed you will automatically receive an order confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.

I submitted my order however didn’t receive an order confirmation. What do I do?

Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order.

Can I change my order?

Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered, contact us via our ‘Contact Us’ page as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery.

I haven’t received my order yet. Who can I contact?

If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery.

I received my delivery however there is an item/s that is missing/damaged. Who can I contact?

Please contact us via our ‘Contact Us’ page with your order information and details of the missing/damaged product.

Do you have an exchange and refund policy?

We ask that you choose your items carefully before placing your order - we will not offer exchanges or refunds if you simply change your mind. If you are not satisfied with your purchase, or in the rare event that your goods arrive to you damaged, or different items were received then originally ordered please contact us via our ‘Contact Us’ page